Common Questions
Find answers to the most frequently asked questions about Nexos Auto Parts. If you can't find what you're looking for, please contact us for further assistance.
Product Information
How can I find the right auto part for my vehicle?
You can find the right auto part for your vehicle by using our search function on the homepage. Simply enter your vehicle's OE number, product name, or category. If you need assistance, please contact our customer support team with your vehicle details.
Are your products original equipment manufacturer (OEM) parts?
We offer both OEM and aftermarket parts. Each product listing will clearly indicate whether the part is OEM or aftermarket, along with detailed specifications.
What is the warranty on your products?
We offer a 12-month warranty on all our products. The warranty covers defects in materials and workmanship under normal use. For more details, please refer to our Warranty Information page.
Ordering & Payment
How do I place an order?
You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. If you need assistance with placing an order, please contact our sales team.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, bank transfers, Western Union, and Alibaba Trade Assurance. For more details, please refer to our Payment Methods page.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also contact our customer support team with your order number for tracking information.
Shipping & Delivery
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Express shipping takes 3-5 business days, while standard shipping takes 7-14 business days. For more details, please refer to our Shipping Policy page.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination. You can view the exact shipping cost at checkout before completing your purchase.
Returns & Refunds
What is your return policy?
You may return most unused items within 30 days of delivery for a full refund, excluding shipping costs. Items must be returned in their original packaging and in new, unused condition. For more details, please refer to our Returns & Refunds page.
How do I initiate a return?
To initiate a return, please contact our customer support team within 30 days of delivery to request a return authorization. We will provide you with a return shipping address and instructions.
How long will it take to receive my refund?
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method.